Delete your account
Last updated: 5 May 2026
This page explains how to delete your FixPros account, what data we remove, and what we are required to keep after deletion. FixPros is operated by CLODEVO, registered in Casablanca, Morocco.
Option 1 — Delete from inside the app (recommended)
The fastest way to delete your account is from within the FixPros mobile app:
- Open the FixPros or FixPros Partner app on your phone.
- Sign in with your phone number and password.
- Go to the Profile tab.
- Tap Settings → Privacy.
- Tap Delete account.
- Confirm with your password.
Your account is soft-deleted immediately and you are signed out of every device. After 30 days, the account is permanently removed.
If you change your mind during the grace period, simply sign back in within 30 days and your account is fully restored.
Option 2 — Email request
If you cannot access the app — for example, if you've lost the device tied to your account — you can request deletion by email:
Send an email to privacy@clodevo.com from the email address on file (or include the phone number registered on your account so we can verify ownership).
Subject line: Account deletion request
We process email-based deletion requests within 7 business days.
What we delete
When your account is deleted, we permanently remove:
- Your phone number, name, email, and any optional profile fields you provided
- Your password (already stored hashed)
- Your profile photo and any portfolio photos you uploaded
- Your service catalog and pricing (if you operated as a professional)
- Your home address, IBAN, and bank details
- Your saved customer notes and chat content
- Push notification tokens and contact preferences
- KYC verification artifacts after the legally required retention window
What we are required to keep
Some records are kept after account deletion because Moroccan law requires it:
- Anonymized booking history — kept up to 7 years, as required by Moroccan accounting law. All identifiers tying the booking to you are removed.
- Payout records — kept for the period required by Moroccan accounting law.
- Reviews you left or received — kept for marketplace integrity, with your name removed.
- Records of fraud, dispute resolution, or legal proceedings — kept for as long as the underlying matter is active or as required by law.
Want to delete only some of your data?
You don't need to delete your entire account to remove specific data. Email privacy@clodevo.com with the request and we'll process it within 7 business days. You can also edit most fields directly in Profile → Edit profile from inside the app.
Contact
Privacy questions: privacy@clodevo.com
General support: contact@clodevo.com
Postal: CLODEVO, c/o Fidutraco, Casablanca, Morocco