Support

Need help with FixPros? We're here. Most questions get a reply the same business day.

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Common questions

How do I reset my password?

On the sign-in screen, tap "Forgot password" and enter your phone number. You'll receive a one-time code via SMS to set a new password.

How do I delete my account?

Open the app, go to Account → Settings → Privacy, and tap Delete my account. You can also request deletion via the standalone form at fixpros.app/delete-account. Your account is soft-deleted immediately and hard-deleted after a 30-day grace period.

My OTP isn't arriving — what do I do?

Check that you entered the correct phone number with the +212 country code. If you still don't receive the SMS within a minute, wait 60 seconds and tap "Resend code". If it persists, contact us at contact@clodevo.com.

I'm a Pro — when do I get paid?

Your earnings appear in your in-app wallet right after each completed mission. Withdrawals settle to your linked IBAN according to your tier's payout cadence (weekly for Bronze/Silver, every 3 days for Gold, instant for Elite).

How do I report a problem with a Pro or a customer?

Open the booking in the app and tap the Report menu, or email us with the booking reference at contact@clodevo.com. We investigate every report.

Legal

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Postal address

CLODEVO
c/o Fidutraco
Casablanca, Morocco